Satya Ki Khoj is grievance management software for PSUs, ministries and government bodies. Register, track and resolve every grievance from intake to formal closure on one accountable record.
Members of the public file online with CAPTCHA and email OTP, with no login. Coordinators log grievances received by letter, email or in person. Each gets a case number and an acknowledgement.
An unassigned queue and self-assignment mean each grievance has a single current owner. Its status and assignee are always visible.
The Chairperson finalises the proposed action (Gate 1) or returns it for reconsideration, then records the binding final decision (Gate 2).
Closure needs a date and remarks of at least 100 characters. Every action is recorded automatically and cannot be edited by users.
The Chairperson's dashboard and reports show grievance volumes, aging, pendency by official, cases held at a stage and anything overdue beyond 180 days. Every grid exports to CSV.
See complaint monitoring →Clearance requests for promotion, deputation or retirement draw on the employee registry and case records, not manual cross-checks.
Outcomes that need action move into DAR (Discipline and Appeal Rules) or administrative processing, tracked until closure.
Secret or Agreed list status and pending CBI, DAR and investigation cases, visible only to authorised roles.
Members of the public, through the online form with CAPTCHA and email OTP and no login. A Coordinator can also register a grievance on a complainant’s behalf when it arrives offline.
It receives a unique reference (GRC-YYYYMM-NNNNNN). Its status and current owner are always visible, and every step is time-stamped and attributed.
Only the Chairperson: first by finalising the proposed action, then by recording the binding final decision.
Please note that the services listed on this website / under trademark "AKM Global" shall be performed / provided by separate legal entities and their respective team / members. Each such legal entity is a separate entity, and shall not be responsible or liable for the acts of others. Further, list of team members shown on this website is merely an indicative and collective reference to the various team members of such separate legal entities who will be providing services listed on this website / under trademark "AKM Global".