Security and compliance

A secure vigilance management system, built for information only the right people should see.

Data hosted in India

Complaint, case, registry and clearance data, including attachments, is stored and processed in India.

Independently security-audited

The application has undergone an independent security audit. The audit certificate is shared during evaluation.

Role-based access

Each role sees and acts only on what it is permitted to. Officials see only the cases and clearances assigned to them.

Non-editable action history (audit trail)

Every action is recorded automatically and cannot be edited by users, with the user, activity, remarks and a time stamp.

Verified intake and sign-up

Public complaints need CAPTCHA and an email OTP. New committee members register through an emailed one-time password.

Validated at every step

Mandatory fields, minimum remark lengths and file type and size checks keep records complete and consistent.

Who can do what

Separation of duties, enforced by role

Roles match the Grievance Redressal Committee's structure. Binding actions are available only to the role that owns them.
CapabilityPublicCoordinatorOfficialTeam Member / Team LeadChairpersonGRC Administrator
Submit a complaint✓Offline———
Self-assign and enrich complaints—✓———
Record official action, investigation and closure——Assigned——
Record binding decisions and review DAR advice———Assigned—
View all cases—✓—View—
Create officer clearances—✓———
Approve or reject clearances———✓—
Create, edit or delete registry records—✓———
View and export the employee registry—✓ViewView—
Add remarks on clearances routed to them——Assigned——
Manage teams, members and invitations———View✓
Configure master data————✓
✓ full access · View = read-only · Assigned = only records assigned to that user · — no access
Deployment

Set up around your organisation's IT policy

Hosting modelHosted in India by AKM Global.
ConfigurationThe GRC Administrator maintains complaint types, sources, priorities and the other master data and reference lists used in forms, so they match your organisation.

Questions vigilance teams ask

Can complaints be filed without revealing identity?

The public form needs a verified email address. Complaints received without an identifiable complainant, such as unsigned letters, can be entered by the Coordinator and classified as Anonymous at the official-action stage.

Who can see the vigilance flags in the employee registry?

Only authorised committee users can view and export the registry. Only the Coordinator can create, edit or delete records.

Can the Chairperson see cases that aren't assigned to them?

Yes, for oversight. Those cases open read-only. The Chairperson can act only on cases assigned to them.

Does the system produce letters and exports?

Yes. Official and reminder letters are produced as PDFs where needed, and reports and the registry can be exported.

How long does implementation take?

Typically 4 to 8 weeks.

Disclaimer

Please note that the services listed on this website / under trademark "AKM Global" shall be performed / provided by separate legal entities and their respective team / members. Each such legal entity is a separate entity, and shall not be responsible or liable for the acts of others. Further, list of team members shown on this website is merely an indicative and collective reference to the various team members of such separate legal entities who will be providing services listed on this website / under trademark "AKM Global".